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Our added value
Or 28 good reasons why you should invest in Satisfactioncheck.com
Broken down into the following broad benefit headings :
- CONVENIENCE
- Ease of use : the programme is very user friendly and can be operated by anyone comfortable with a computer and the Internet.
- The programme is simple to implement : all you need is a user email address and password, then you have immediate access to Satisfactioncheck.com
- Regular quantitative results at the touch of a button.
- Statistics, which can be tailor-made for your specific requirements.
- Customisation of the graphics of the programme : including your logo and other items, on specific request.
- The programme provides intelligent information, for both internal and external communication.
- TIME SAVING
- Rapid installation, allows for a very fast implementation of the programme
- The programme instantly measures and tabulates responses to the questionnaires.
- Email response levels are consistently higher than paper based questionnaires.
- Integrated automatic reminders to maximise response levels.
- Utilisation of Internet ensures efficient and fast information access.
- Immediate transference of information to relevant target audiences.
- COST SAVING/RETURN
- Reduction of competitively priced monthly subscription fees, dependent on length of contract [12,24 or 36 months], number of users and number of questionnaires.
- Transparency and control of budget from commencement of contract.
- Monthly amortisation of costs.
- PROFESSIONAL
- A tangible point of difference/differentiator in a me-too marketplace.
- The ability to customise quality criteria to the specific needs of each client.
- Usage of the Internet is not as intrusive a method of data capture, compared to the telephone.
- Specific questions can be produced to meet the needs of targeted clients, whether; major, shared, inactive, dissatisfied, lost…
- Likelihood of repeat purchase can be probed [through push mailing], thus measuring potential client loyalty.
- Prove a commitment to a quality ethos i.e. ISO or alternatives.
- Underpin an innovative image for a company, using Internet technology.
- Demonstrate a real desire to communicate service values.
- SECURITY
- Personalised password.
- Secure Server hosting 365 days in the year.
- Telephone help line, Monday to Friday 8.30 to 18.00 and by email 365 days in the year.
- Possibility of dedicated Server, dependant on volume of contract.
- Satisfactioncheck.com is protected by the Agence pour la Protection des Programmes.
